Question for BrowserStack/SauceLabs users

Hi everyone,
I have a question for those who ever used/are using BrowserStack or SauceLabs. I wonder if it is just me, or anyone else had problems with automating on real devices? I am constantly getting problems from their side - it happens on Android that other apps are run over my app and the test fails (ofcourse), or it happens that some apps in the background crashes and the pop up is displayed during test. In some cases it also happens that the device gets rotated in the middle of the test.

I’m trying to solve these issues with their support, but the progress is really slow.

Anyone else faced the same issues or is it just me?