# An unknown server-side error occurred while processing the command. Original error: Could not extract Info.plist from application: Plist file doesn't exist **URL:** \ **Category:** Support\ **Created:** [July 29, 2019, 7:58am UTC](https://discuss.appium.io/t/an-unknown-server-side-error-occurred-while-processing-the-command-original-error-could-not-extract-info-plist-from-application-plist-file-doesnt-exist/27287 "2019-07-29T07:58:33Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Sindi\_Bylyku](https://discuss.appium.io/user_avatar/discuss.appium.io/sindi_bylyku/32/6119_2.png) [@Sindi\_Bylyku](https://discuss.appium.io/u/Sindi_Bylyku)\ **Post date:** [July 29, 2019, 7:58am UTC](https://discuss.appium.io/t/an-unknown-server-side-error-occurred-while-processing-the-command-original-error-could-not-extract-info-plist-from-application-plist-file-doesnt-exist/27287/1 "2019-07-29T07:58:33Z")
I am trying to run an automated js script in sauceLabs with Appium but I am not able to run it getting the following error from the logs: An unknown server-side error occurred while processing the command. Original error: Could not extract Info.plist from application: Plist file doesn’t exist ‘/var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app/Info.plist’. Below is the appium server log file: > 2019-07-29 07:45:56:983 - [Appium] Welcome to Appium v1.13.0 > 2019-07-29 07:45:56:985 - [Appium] Non-default server args: > 2019-07-29 07:45:56:986 - [Appium] address: 127.0.0.1 > 2019-07-29 07:45:56:986 - [Appium] port: 4443 > 2019-07-29 07:45:56:986 - [Appium] callbackAddress: 127.0.0.1 > 2019-07-29 07:45:56:987 - [Appium] logTimestamp: true > 2019-07-29 07:45:56:987 - [Appium] logNoColors: true > 2019-07-29 07:45:56:987 - [Appium] defaultCapabilities: { > 2019-07-29 07:45:56:987 - [Appium] usePrebuiltWDA: true > 2019-07-29 07:45:56:987 - [Appium] orientation: PORTRAIT > 2019-07-29 07:45:56:987 - [Appium] launchTimeout: 180000 > 2019-07-29 07:45:56:987 - [Appium] showIOSLog: true > 2019-07-29 07:45:56:987 - [Appium] noReset: true > 2019-07-29 07:45:56:988 - [Appium] eventTimings: true > 2019-07-29 07:45:56:988 - [Appium] backendRetries: 4 > 2019-07-29 07:45:56:988 - [Appium] derivedDataPath: /Volumes/Sauce/wda/wda-v1.13.0-xcode10.2/WebdriverAgent/DerivedData/WebdriverAgent > 2019-07-29 07:45:56:988 - [Appium] bootstrapPath: /Volumes/Sauce/wda/wda-v1.13.0-xcode10.2/WebdriverAgent > 2019-07-29 07:45:56:988 - [Appium] maxTypingFrequency: 8 > 2019-07-29 07:45:56:988 - [Appium] newCommandTimeout: 0 > 2019-07-29 07:45:56:988 - [Appium] preventWDAAttachments: true > 2019-07-29 07:45:56:989 - [Appium] app: /var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app > 2019-07-29 07:45:56:989 - [Appium] keepKeyChains: true > 2019-07-29 07:45:56:989 - [Appium] } > 2019-07-29 07:45:56:989 - [Appium] relaxedSecurityEnabled: true > 2019-07-29 07:45:56:989 - [Appium] Default capabilities, which will be added to each request unless overridden by desired capabilities: > 2019-07-29 07:45:56:990 - [Appium] usePrebuiltWDA: true > 2019-07-29 07:45:56:990 - [Appium] orientation: PORTRAIT > 2019-07-29 07:45:56:990 - [Appium] launchTimeout: 180000 > 2019-07-29 07:45:56:990 - [Appium] showIOSLog: true > 2019-07-29 07:45:56:990 - [Appium] noReset: true > 2019-07-29 07:45:56:990 - [Appium] eventTimings: true > 2019-07-29 07:45:56:991 - [Appium] backendRetries: 4 > 2019-07-29 07:45:56:991 - [Appium] derivedDataPath: /Volumes/Sauce/wda/wda-v1.13.0-xcode10.2/WebdriverAgent/DerivedData/WebdriverAgent > 2019-07-29 07:45:56:991 - [Appium] bootstrapPath: /Volumes/Sauce/wda/wda-v1.13.0-xcode10.2/WebdriverAgent > 2019-07-29 07:45:56:991 - [Appium] maxTypingFrequency: 8 > 2019-07-29 07:45:56:991 - [Appium] newCommandTimeout: 0 > 2019-07-29 07:45:56:991 - [Appium] preventWDAAttachments: true > 2019-07-29 07:45:56:992 - [Appium] app: /var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app > 2019-07-29 07:45:56:992 - [Appium] keepKeyChains: true > 2019-07-29 07:45:57:053 - [Appium] Appium REST http interface listener started on 127.0.0.1:4443 > 2019-07-29 07:45:57:083 - [HTTP] → GET /wd/hub/status > 2019-07-29 07:45:57:083 - [HTTP] {} > 2019-07-29 07:45:57:087 - [debug] [GENERIC] Calling AppiumDriver.getStatus() with args: > 2019-07-29 07:45:57:088 - [debug] [GENERIC] Responding to client with driver.getStatus() result: {“build”:{“version”:“1.13.0”}} > 2019-07-29 07:45:57:093 - [HTTP] ← GET /wd/hub/status 200 8 ms - 68 > 2019-07-29 07:45:57:094 - [HTTP] > 2019-07-29 07:45:57:208 - [HTTP] → POST /wd/hub/session > 2019-07-29 07:45:57:208 - [HTTP] {“desiredCapabilities”:{“deviceName”:“iPhone X”,“platformName”:“iOS”,“automationName”:“XCUITest”,“webdriver.remote.quietExceptions”:false,“waitForAppScript”:“true”,“platformVersion”:“12.2”,“autoAcceptAlerts”:“True”}} > 2019-07-29 07:45:57:209 - [debug] [MJSONWP] Calling AppiumDriver.createSession() with args: [{“deviceName”:“iPhone X”,“platformName”:“iOS”,“automationName”:“XCUITest”,“webdriver.remote.quietExceptions”:false,“waitForAppScript”:“true”,“platformVersion”:“12.2”,“autoAcceptAlerts”:“True”},null,null] > 2019-07-29 07:45:57:209 - [debug] [BaseDriver] Event ‘newSessionRequested’ logged at 1564386357209 (07:45:57 GMT+0000 (GMT)) > 2019-07-29 07:45:57:649 - [Appium] Appium v1.13.0 creating new XCUITestDriver (v2.114.0) session > 2019-07-29 07:45:57:649 - [Appium] Capabilities: > 2019-07-29 07:45:57:649 - [Appium] usePrebuiltWDA: true > 2019-07-29 07:45:57:650 - [Appium] orientation: PORTRAIT > 2019-07-29 07:45:57:650 - [Appium] launchTimeout: 180000 > 2019-07-29 07:45:57:650 - [Appium] showIOSLog: true > 2019-07-29 07:45:57:650 - [Appium] noReset: true > 2019-07-29 07:45:57:650 - [Appium] eventTimings: true > 2019-07-29 07:45:57:650 - [Appium] backendRetries: 4 > 2019-07-29 07:45:57:650 - [Appium] derivedDataPath: /Volumes/Sauce/wda/wda-v1.13.0-xcode10.2/WebdriverAgent/DerivedData/WebdriverAgent > 2019-07-29 07:45:57:651 - [Appium] bootstrapPath: /Volumes/Sauce/wda/wda-v1.13.0-xcode10.2/WebdriverAgent > 2019-07-29 07:45:57:651 - [Appium] maxTypingFrequency: 8 > 2019-07-29 07:45:57:651 - [Appium] newCommandTimeout: 0 > 2019-07-29 07:45:57:651 - [Appium] preventWDAAttachments: true > 2019-07-29 07:45:57:651 - [Appium] app: /var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app > 2019-07-29 07:45:57:652 - [Appium] keepKeyChains: true > 2019-07-29 07:45:57:652 - [Appium] deviceName: iPhone X > 2019-07-29 07:45:57:652 - [Appium] platformName: iOS > 2019-07-29 07:45:57:652 - [Appium] automationName: XCUITest > 2019-07-29 07:45:57:652 - [Appium] webdriver.remote.quietExceptions: false > 2019-07-29 07:45:57:652 - [Appium] waitForAppScript: true > 2019-07-29 07:45:57:652 - [Appium] platformVersion: 12.2 > 2019-07-29 07:45:57:652 - [Appium] autoAcceptAlerts: True > 2019-07-29 07:45:57:654 - [Appium] Applying relaxed security to ‘XCUITestDriver’ as per server command line argument > 2019-07-29 07:45:57:655 - [debug] [BaseDriver] Creating session with MJSONWP desired capabilities: {“usePrebuiltWDA”:true,"ori… > 2019-07-29 07:45:57:656 - [BaseDriver] Capability ‘autoAcceptAlerts’ changed from string to boolean. This may cause unexpected behavior > 2019-07-29 07:45:57:661 - [BaseDriver] The following capabilities were provided, but are not recognized by appium: backendRetries, preventWDAAttachments, webdriver.remote.quietExceptions. > 2019-07-29 07:45:57:663 - [BaseDriver] Session created with session id: 518c5154-0047-4238-bc38-15cef5a2b645 > 2019-07-29 07:45:57:693 - [debug] [XCUITest] Current user: ‘chef’ > 2019-07-29 07:45:58:295 - [iOSSim] Constructing iOS simulator for Xcode version 10.2 with udid ‘137C0E58-4A10-4371-98F3-3CC46F99E425’ > 2019-07-29 07:45:58:296 - [XCUITest] Determining device to run tests on: udid: ‘137C0E58-4A10-4371-98F3-3CC46F99E425’, real device: false > 2019-07-29 07:45:59:502 - [XCUITest] iOS SDK Version set to ‘12.2’ > 2019-07-29 07:45:59:502 - [debug] [BaseDriver] Event ‘xcodeDetailsRetrieved’ logged at 1564386359502 (07:45:59 GMT+0000 (GMT)) > 2019-07-29 07:45:59:505 - [BaseDriver] Using local app ‘/var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app’ > 2019-07-29 07:45:59:507 - [debug] [BaseDriver] Event ‘appConfigured’ logged at 1564386359507 (07:45:59 GMT+0000 (GMT)) > 2019-07-29 07:45:59:507 - [debug] [XCUITest] Checking whether app ‘/var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app’ is actually present on file system > 2019-07-29 07:45:59:508 - [debug] [XCUITest] App is present > 2019-07-29 07:45:59:518 - [Support] Error: Plist file doesn’t exist: ‘/var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app/Info.plist’ > 2019-07-29 07:45:59:518 - [Support] at Object.wrappedLogger.errorAndThrow (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/appium-support/lib/logging.js:78:13) > 2019-07-29 07:45:59:518 - [Support] at Object.errorAndThrow (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/appium-support/lib/plist.js:22:11) > 2019-07-29 07:45:59:518 - [Support] at Generator.next () > 2019-07-29 07:45:59:519 - [Support] at asyncGeneratorStep (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/@babel/runtime/helpers/asyncToGenerator.js:3:24) > 2019-07-29 07:45:59:519 - [Support] at \_next (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/@babel/runtime/helpers/asyncToGenerator.js:25:9) > 2019-07-29 07:45:59:519 - [Support] at > 2019-07-29 07:45:59:523 - [iOS] Error: Could not extract Info.plist from application: Plist file doesn’t exist: ‘/var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app/Info.plist’ > 2019-07-29 07:45:59:523 - [iOS] at Object.wrappedLogger.errorAndThrow (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/appium-support/lib/logging.js:78:13) > 2019-07-29 07:45:59:523 - [iOS] at errorAndThrow (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/appium-ios-driver/lib/app-utils.js:14:9) > 2019-07-29 07:45:59:523 - [iOS] at > 2019-07-29 07:45:59:524 - [XCUITest] Error: Could not extract Info.plist from application: Plist file doesn’t exist: ‘/var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app/Info.plist’ > 2019-07-29 07:45:59:524 - [XCUITest] at Object.wrappedLogger.errorAndThrow (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/appium-support/lib/logging.js:78:13) > 2019-07-29 07:45:59:524 - [XCUITest] at errorAndThrow (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/appium-ios-driver/lib/app-utils.js:14:9) > 2019-07-29 07:45:59:524 - [XCUITest] at > 2019-07-29 07:45:59:526 - [debug] [BaseDriver] Event ‘newSessionStarted’ logged at 1564386359526 (07:45:59 GMT+0000 (GMT)) > 2019-07-29 07:45:59:526 - [debug] [MJSONWP] Encountered internal error running command: Error: Could not extract Info.plist from application: Plist file doesn’t exist: ‘/var/folders/d2/qw7q16\_j7yb7yk5r6b8sl0n40000kr/T/tmplytVo4/ROVRsimulator.app/Info.plist’ > 2019-07-29 07:45:59:527 - [debug] [MJSONWP] at Object.wrappedLogger.errorAndThrow (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/appium-support/lib/logging.js:78:13) > 2019-07-29 07:45:59:527 - [debug] [MJSONWP] at errorAndThrow (/Volumes/Sauce/selenium/appium-v1.13.0/node\_modules/appium-ios-driver/lib/app-utils.js:14:9) > 2019-07-29 07:45:59:527 - [debug] [MJSONWP] at > 2019-07-29 07:45:59:571 - [HTTP] ← POST /wd/hub/session 500 2362 ms - 299 > 2019-07-29 07:45:59:571 - [HTTP] I am using a zipped .app file for simulators as I read here on the forum, and checked to see if the file Info.plist is present in the folder, and it is. Can someone help me of why this might happen, please? ---
**Author:** ![Thanh\_Le\_Thuan](https://discuss.appium.io/user_avatar/discuss.appium.io/thanh_le_thuan/32/9409_2.png) [@Thanh\_Le\_Thuan](https://discuss.appium.io/u/Thanh_Le_Thuan)\ **Post date:** [November 18, 2021, 2:48am UTC](https://discuss.appium.io/t/an-unknown-server-side-error-occurred-while-processing-the-command-original-error-could-not-extract-info-plist-from-application-plist-file-doesnt-exist/27287/2 "2021-11-18T02:48:16Z")
ran into the same problem, restart appium server resolve the issue for me