# Unable to play video

**URL:** <https://discuss.appium.io/t/unable-to-play-video/46036>\
**Category:** Support\
**Created:** [October 29, 2025, 8:19am UTC](https://discuss.appium.io/t/unable-to-play-video/46036 "2025-10-29T08:19:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Joseph\_Xavier](https://discuss.appium.io/user_avatar/discuss.appium.io/joseph_xavier/32/14374_2.png) [@Joseph\_Xavier](https://discuss.appium.io/u/Joseph_Xavier)\
**Post date:** [October 29, 2025, 8:19am UTC](https://discuss.appium.io/t/unable-to-play-video/46036/1 "2025-10-29T08:19:37Z")

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Hi,

We are experiencing a similar issue where we can click on a video and it starts but then it immediately stops.  
Our testing is being done from scripts in selenium python but on devices in Browserstack and is only an issue when testing on the IOS devices.  
We can get the videos to work when manually testing on IOS devices and when testing through Android devices.

Best

Joseph

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<div class="post-metadata">

**Author:** ![Aleksei](https://discuss.appium.io/user_avatar/discuss.appium.io/aleksei/32/6267_2.png) [@Aleksei](https://discuss.appium.io/u/Aleksei)\
**Post date:** [October 29, 2025, 12:56pm UTC](https://discuss.appium.io/t/unable-to-play-video/46036/2 "2025-10-29T12:56:12Z")

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> [@Joseph\_Xavier](#):
>
> Browserstack

did you check → [Enable video recording for Appium tests | BrowserStack Docs](https://www.browserstack.com/docs/app-automate/appium/debug-failed-tests/video-recording?fw-lang=python) ?

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<div class="post-metadata">

**Author:** ![Joseph\_Xavier](https://discuss.appium.io/user_avatar/discuss.appium.io/joseph_xavier/32/14374_2.png) [@Joseph\_Xavier](https://discuss.appium.io/u/Joseph_Xavier)\
**Post date:** [October 29, 2025, 1:30pm UTC](https://discuss.appium.io/t/unable-to-play-video/46036/3 "2025-10-29T13:30:40Z")

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yes, i checked the video recording. However, when the test interacts with the element. the video area is shown and it remain stuck. i am attaching the recording here.

[https://bs-video-logs-aps.s3.ap-south-1.amazonaws.com/d24e43ad9f8e23841efff4ffe6085f0f6712a476/video-d24e43ad9f8e23841efff4ffe6085f0f6712a476.mp4?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIA2XUQHUQMPZPONXIX%2F20251029%2Fap-south-1%2Fs3%2Faws4\_request&X-Amz-Date=20251029T132847Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=6fe5126ef7ff47f75f7a5d62264dd3f1fa0373e2e0686b4003421007f89239f4](https://bs-video-logs-aps.s3.ap-south-1.amazonaws.com/d24e43ad9f8e23841efff4ffe6085f0f6712a476/video-d24e43ad9f8e23841efff4ffe6085f0f6712a476.mp4?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIA2XUQHUQMPZPONXIX%2F20251029%2Fap-south-1%2Fs3%2Faws4_request&X-Amz-Date=20251029T132847Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=6fe5126ef7ff47f75f7a5d62264dd3f1fa0373e2e0686b4003421007f89239f4)

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<div class="post-metadata">

**Author:** ![Aleksei](https://discuss.appium.io/user_avatar/discuss.appium.io/aleksei/32/6267_2.png) [@Aleksei](https://discuss.appium.io/u/Aleksei)\
**Post date:** [October 29, 2025, 2:38pm UTC](https://discuss.appium.io/t/unable-to-play-video/46036/4 "2025-10-29T14:38:17Z")

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This is pure Browserstack implementation. You need ask at their forum for support.

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<div class="post-metadata">

**Author:** ![Joseph\_Xavier](https://discuss.appium.io/user_avatar/discuss.appium.io/joseph_xavier/32/14374_2.png) [@Joseph\_Xavier](https://discuss.appium.io/u/Joseph_Xavier)\
**Post date:** [October 29, 2025, 2:55pm UTC](https://discuss.appium.io/t/unable-to-play-video/46036/5 "2025-10-29T14:55:12Z")

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ok thanks. i have posted it over there too