Error An unknown server-side error occurred while processing the command. Original error: Device 358035577087 was not in the list of connected devices

Issues/Bugs
1

after setting up the capabilities and connecting phone via pdanet, i am getting this error “Error
An unknown server-side error occurred while processing the command. Original error: Device 358035085770687 was not in the list

appium
appium.png906×467 31.4 KB
of connected devices”? How to resolve this issue

2

Troubleshooting
On each WebFront for Service Manager server.

Open file C:\inetpub\WebFront\api\App_Data\Web.override.config

Make sure the server name stated in the General.ServiceManagerServer entry is the intended server name.

Make a note of the server name (in our case sm2.gridpro.se).

The first requirement for delegation to work is that the Service Principal Names (SPN) are configured correctly for the server accessed by WebFront. To find out the current configuration, execute the following command in a command prompt on the WebFront server.

The output should look something like:

Checking domain DC=gridpro,DC=se

CN=SM Service,OU=Services,OU=Production,DC=gridpro,DC=se

    MSOMSdkSvc/SM2.gridpro.se

    MSOMSdkSvc/SM2

Existing SPN found!

This tells us that “SDK Service SPN” for server “sm2.gridpro.se” is registered on the service account “CN=SM Service,OU=Services,OU=Production,DC=gridpro,DC=se”. This is correct when the service account in the output is the account used by the System Center Data Access Service (SDK Service) as seen in the image below.

Three things could be wrong when it comes to SPNs, Kerberos Delegation and WebFront. The SPN could be missing, registered on the wrong account or registered on multiple accounts.

Regards,
Rachel Gomez