I can't inspect element on the Android app

Hi everyone,

I want to inspect element on the screen but Appium desktop app gives me this error message:

But I tried to inspect element on the another page, Appium desktop app good worked.

I tried another Appium version (1.6.3, 1.7.1, 1.8.0, 1.9.0 and then 1.12.1 etc.) but I can not solved this problem. Do you know how I can solve this problem ?

My capabilities:
“platformName”: “Android”,
“deviceName”: “889bc8f0”,
“appActivity”: “com.turkcell.bip.ui.main.BiPActivity”,
“appPackage”: “com.turkcell.bip”,
“noReset”: true,
“fullReset”: false

My phone: Galaxy
My phone’s version: 6.0.1