Iframe Send Message Button Issue on Selenium Grid

I am facing a peculiar issue with an iframe on a web page. Inside the iframe, there is a ‘Send Message’ button. When I click this button, a loader appears, but instead of proceeding to the expected next screen, the same screen is displayed to the user. This issue occurs consistently when running tests on Selenium Grid. Interestingly, when I run the same test on a normal browser, the next screen is displayed as expected. This problem is affecting both manual and automation scripts on Selenium Grid. I am seeking advice and potential solutions to resolve this issue.
Selenium Grid
4.11.0 (revision 040bc5406b)