Unable to locate a particular button in a device

Hi all,

Appium cannot locate a particular button in an Android app in the following device

Device details:

  • Device name: Samsung Galaxy Note 8
  • Model Number: SM-N950F
  • Android Version: 9

Appium recognizes and clicks on the same button of same app in other devices.
Can anyone guide me as to why this may be happening.
Any help or suggestion is welcome.
Appium version used 1.18.3
Thank You