Unable to locate element using Appium, but works on other framework

Hello everyone, I got issues to locate the elements as I marked on the screenshot. I use every locator strategy which is available but cannot locate any of them. Also I cannot see them in the inspector, and not surprisingly it reported timeout when trying to find the element while script was running.

But the wierd thing is, if I use UiAutomator2 wrapper, I can easily locate the elements, using same locator strategy:

Any idea? thanks

try to turn on the enableMultiWindows setting

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Thanks, it works! Really appreciate it